Bad service & no professionalism

I have sent through my claims forms on the 12/05/2015 and was told to pay the excess fee on the 25/05/2015 which I did. Until today i have'nt received my phone. I have been calling Finrite and I am sent from pillar to post. On the 08/06/2015 I went to check if my phone is being delivered at Carlton centre only to find that the wrong phone was delivered. I called in again to find out why did they deliver a wrong phone and a consultant by the name of Siphiwe told me that my phone was dispatched by RAM on the 08/06/2015 at 7:58am until today I havent received my phone. I again called yesterday and asked to talk to the Team Leader but it was'nt possible. I was told that she is busy and she will call me back, until now m still waiting for the call. Can I have my phone by Friday or I am going to hand this matter to Scoprion