Bad Service - No answers

<p>On 22 May 2017 we gave in my phone at Telkom Key West. Firstly we recived no jard card. After asking the guy from Telkom Key West Branch if we dont receive anything that proofs we handed over the phone. He promised that we do not have to stress about anything. After one month on 22 June 2017 we received a sms stating that the phone has been dispatched back to Telkom and will be delivered in 4 days. We have not heard anything at all from that point forward. On 01 July 2017 we decided to go to Telkom Key West to find out what is to process on this matter. The lady from Telkom asked for a job card which we did not have. We spoke to Carolina at Telkom. She reasured us that she will communicate with the Insurance and get back to us on the Monday 03 July 2017. Monday came and we heard nothing. So after calling the insurance on Tuesday 04 July 2017 i spoke toTembani. He said that he will log in the call and find out what was going on. He said that he will call me again by Friday and took my number. Friday came and again no call. On 08 July 2017 we went to Telkom again to find out what was going on. They had no answer for us!!!!!! We have been paying for something and cannot even use. This has been going on for almost 2 months and have not recived any feedback or service. If this will be going on any longer we will have to cancel our contracts as we are not going to pay for service we do not get!!!!</p>