Bad Service & Lies

<p>I put in a claim for a cell phone with them. I was given 4 options and chose the Huawei P8 Lite 2017.</p> <p>When the phone was delivered, it was the 2015 model. I called the call centre on ***and was advised that I was supposed to check the box before I opened it. I conveyed that there is no indication on the box and that its just the name of the phone.</p> <p>They then told me that the P8 Lite 2017 is R 400.00 more and that I should pay for it, even though when I submitted my claim, the consultant confirmed that I could get the P8 Lite 2017 as this was within the claim range. & they pride themselves with the comments that the calls are recorded, but they didnt wanna listen to the recordings.</p> <p> </p> <p>I'm highly dissapointed that I'm being treated in this manner.</p> <p>It just goes to show, that you can never win.......</p> <p> </p> <p>Just for the record, I have 2 other phones insured with them and will be cancelling my policies forthwith...</p>