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tshepo M
1 reviews | Active since Oct 2020
26 Oct 2020, 17:49
Bad service, ignoring clients
Its been 2 weeks since the claim was made for a cellphone repair. The insurer promised to send a courier to collect the phone so it can be repaired, they are not responding to emails or taking phone calls.
Helpful (0)
Replies (2)0
Replies (2)
Finrite Administrators (no longer in business)'s replyOfficial
27 Oct 2020, 11:22Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.Regards,Finrite Customer Experience Team
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.Regards,Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply27 Oct 2020, 11:22
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.Regards,Finrite Customer Experience Team
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.Regards,Finrite Customer Experience Team
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tshepo M's updateReviewer Update
10 Nov 2020, 12:04At Least 4 days later RAM fetched the Phone and as I write this review, apparently it has been fixed and I am waiting for RAM to contact me so the phone can be returned. when pushed Finrite at least moves although it must not be the case. Finrite must take service delivery and customer satisfaction seriously.
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tshepo M's update10 Nov 2020, 12:04
Reviewer Update
At Least 4 days later RAM fetched the Phone and as I write this review, apparently it has been fixed and I am waiting for RAM to contact me so the phone can be returned. when pushed Finrite at least moves although it must not be the case. Finrite must take service delivery and customer satisfaction seriously.