Bad service from Isurance company

<p> </p> <p>I lost a phone on the 7th February at work and on the 8th I went to the police station to open a case, I also went to cell c on the same date to have it blocked. Being done with everything I went to Foschini at maponya mall for insurance claim, filled all the forms and gave them all the necessary documents needed.</p> <p><br />Its been almost a month now and I went to the shop to on the 4th March and we called Finrite and they want me to wait for 7 days, even telling me that the took up my claim with underwriters. What irritates me the most is that am going to continue paying for the account nor that insurance but I don't have the phone anymore. I cant take it anymore because its easy to call us and offer benefits but at the same time we get bad service when we want those benefits, so now its either I get refunded the money I paid for insurance or am not going to pay for this account. I don't see the point of having this insurance if we going to be treated like this.</p>