Bad service from Finrite insurance company

<p>Finrite insurance doesnt want to replace my phone which was insured them. they first confirmed that the claim was approved and i will get the phone in 3-4working days. after 5days I called them and they told me i need to pay access fee, which i did. they still told me i will get it in 3-4 working days.</p> <p>everytime I call them they tell me difference stories about courrier companies and the order thats not available in stores. I am sick and tired with these stories and i want my phone cz the debit order goes off everymonth for both the contract phone and its insurance</p>