Bad service from Finrite Insurance

I have paid my phone insurance in full for over 2 years. Lost my phone and claimed on the 13 January 2020. Paid the access fee on 26 February 2020, the claim agents is rude and promised delivery 2 weeks ago. To date i still dont have my phone. I have left numerous messages for the manager Natasha to phone me, that didnt happen. I have sent emails, nobody replies. People please dont make use of Finrite!!!! Extremely poor service!!!!!