Bad service from finrite and telkom

Hi, I would like to report the bad service from Finrite Telkom insurance.

Last year I've canceled my insurance due to contract that has expired. I've been continuesly billed for that same insurance. I've called Telkom who is my service provider and they kept telling me I should cancel with Finrite. Eventually I cancel with finrite but still being charged for insurance after canceling. I spoke to a finrite agent again and now you must remember they take extremely long to answer their calls. Eventually spending so much airtime trying to cancel my insurance a agent picks up and i told them the story. They have asked me to send a email with my invoice attached to it which I then did and also requested to cancel my other insurance I have with them as well. Days later still no reply and there I've paid for insurance again. This morning I call again to actually inform them that I am still being billed for insurance on my devices but I could not get through. I've waisted all my airtime holding on. I held the line for almost 20 minutes till eventually the phone call was terminated due to airtime being depleted. I've send another email this afternoon and also called again but still no feedback. I think having cell phone insurance is a waste of time and money. You spend so much money on having insurance but when anything happens to your device you still need to pay excess. Cancelling your insurance is evens worst because you need to spend more money trying to cancel. At the end what do you get back after spending all that money,nothing. Sad thing you cannot even cancel your insurance with the service provider nor can your service provider cancel it for you but they are the once who can easily sign you up for it.