Bad service from Finrite

I have submitted my cellphone claim since March and till today still not finalized. I have been taken up and down from Jet to log a claim and now Finrite is taking forever to process it. Since claim was lodged I have never received an update and every time I call they would tell me they will resolve it in 7 days. I was asked to email the claim form with the other imei number since my phone was dual Sim and I have done that last week Saturday. Everyone need to know how pathetic Finrite service is. I was also told not to remove the phone off cover till claim is finalized so I keep paying a premium for a phone I no longer have. I wonder if I'll get a refund for that.