Bad Service from Finrite

I have lodged a claim with finrite at the end of October I paid everything the access amount of R3500 and emailed all the necessary documents needed and my claim was aprroved. But when i call Finrite call center the don't answe the phones and you would sometimes wait for 50 minutes to go through and the consultant would drop the call before even talking to them as for now i haven't heard from them and they dont reply to the emails you sent to them it's like communicating to yourself. But when i bought a temporary phone they had the audacity to ask to take up another insurance with the. Funny that they can't call me to update me about the delivery of my phone. I'm beyond angry and would never recommend Finrite to anyone.