Bad service from cellphone insurer

I was contacted yesterday by one of your complaints administrators on 28/05/2018. I specifically told him that I do not have a cellphone number (for very obvious reason), and provided him with a landline number which I am available on. This morning (29/05/2018), I receive an email stating that delivery was scheduled for 28/05/2018, and that I did not answer when contact was being made. This after the fact that I gave a landline number to be contacted on. What the entire hell is actually going on here? I should not be having to do all of this following up and calling myself. I called the courier company only to find that the complaints administrator did not provide them with the number I gave. Again, poor service and poor communication. Probably the worst experience ever! I highly doubt that I will continue using your services!

When I followed up on the progress of my claim, one of your call center agents provided me with a list of replacement options to choose from. The delivery I received this morning was not the phone that I selected. Your company continues to disappoint me, and I will be cancelling my services with you. This was definitely the last straw. As a paying customer, I cannot believe that this has been the treatment I have been receiving.