Bad service for the second time

I submit a claim in July already after promises and requesting various Doc, like your Telkom invoice for what, only their knows, after 2 months, I received no notifications what is happening with my claim, I called and finally my claim was approved the agent told me to pay R499. 90,so I made the payment, after 2 weeks I called in coz I heard nothing from them. Kelvin try to assist me, and he told me I should pay another R130, I was so surprise, coz this is the second time, the exact situation happened. Because I am desperate for the phone my daughter needs that phone, coz with covid, she needed it to do her school work. I want that R130 back, because their told me the first time to pay R499. 90, and can I already receive the phone please. It is already 3 months.