BAD SERVICE EVER

im so angry , i have been trying to claim for my lost phone calling FINRITE and TFG ***They will answer my phone ask for the IME number or ID number then after giving it to them they will put you on hold for more than 30minutes until the line goes off. this is the worst service i have ever experienced , i have tried calling them almost five times same thing happens and they tell me for complaints i must send an email . its good for them when they deduct the premium every month but when they have to compensate they give you the runarounds.