BAD SERVICE

I have never dealt with an *********** insurance like this one ever!!!!!!!!!! I made payment for excess (of which they have charged me an arm and a leg) on Monday 25/11 and sent through proof of payment immediately after i made payment. I did not hear them, there was no acknowledgment email until I called them on Tuesday 26/11 (I had to hold for the 1st available agent for over 17 min). I only received the acknowledgement email on Wednesday 24/11 advising that they will be sending me the waybill number shortly. I am still waiting for the waybill number and it is now Friday 29/11 and AGAIN I will still have to wait for the delivery of the phone for another 3-5 working days. This is really frustrating. I REGRET taking an insurance with them. I wish I was given options on who I can take an insurance with. I am really NOT happy with their service. WHAT IS THE HOLD UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!