BAD SERVICE, BAD INSURANCE COMPANIES.

My first contract taken with telkom and I decided to insure it with them as it would be less hassles and stress. This is my first time claiming from this insurance company as my LCD was cracked. I specifically asked that all my data is backed up as I would even pay extra to have it saved. I then called in to follow up and they telling me they have to wipe my phone. MY QUESTION IS WHAT DOES MY LCD HAVE TO DO WITH MY SOFTWARE??? I JUST WANT MY LCD FIXED BECAUSE NOTHING ELSE IS WRONG WITH MY PHONE AS I ALWAYS UPDATE MY SOFTWARE AND APPS. I called in 4 times to have this resolved, 2 people I spoke to made like they called the repair Centre and **** to me. I then spoke to Karabo, who gave me excellent service by just using 2 mins of her time to escalate it to the manager to ask them to not wipe my phone. I think the service is ridiculous and I will not be upgrading my contracts or insuring it with Finrite ever again! There was not even a manager on duty to assist me as I just asked a simple request.