Bad service, bad attitude, and *******

i am really not happy with the service i received from finrite agent Nonhlanhla Moya the lady was so rude/ mean and worst attitude i have came across from any call centre industry. i insured my phones which were bought in Edgars and according to me my phones were insured with retail value as that is what i requested from the cashier who sold me the phones, today i called finrite to follow up with my claims and i was shocked it was approved for R2199 a phone i bought for R3000. this is really a ******* why would i insure a phone which cost 3k for 2k and pay R500 access plus monthly premiums of R89 amounting to R1089 that is like buying myself a new phone. then worst frustrating thing the agent tells me they misplaced my samsung documents and cannot proceed with my claim till the find them, she requested me to go to the store and tell them to resend which is not what i am going to do as the documents went missing on their hands they should do that. if this is how you trained your agent to deal with client queries i am not going to associated myself with such brand which does not take pride in customer service and offering alternatives. i have been paying for this phones all this phones for over a year and you have never sent me any policy documents its your duty to call the clients and advise with important clause and type of policy but you were quick on deductions before assuring clients understand the policy. I also dont understand why the agent refused to give the policy claim instead she tried by all mean to decline giving the info to me and was very rude i need you guys to listen to the recordings of the telephones conversation and advice if thats the way you handle queries from clients. and i need want my phones replaced for retail value not current value why will insure for way lesser that what i bought for? ZTE S7 balde CEL ********** 0892C and samsung J7 CEL ********** 0938C