Bad Service/Attitude

<p>I called this morning and spoke to Bianca at Game Insurance time was 10:20:26 AM.I was enquiring about my cell phone delivery and even explained to her that someone called at 9;13 confirming if i am at work.</p> <p> </p> <p>Bianca asked for my ID but instead i gave her my complaint number and i seems she had my details in front of her.The call lasted 9:22 but did not get any help from her,firstly she was quite i had to call her name to check if she's still there and secondly she asked me to hold while she checks and left me on an open line and i could hear her colleagues complaining about rude customers and when she came back to the line she called my name once and immediately dropped when she did not get a response.</p> <p> </p> <p>I was on line the whole time she was supposed to wait for a while before she dropped for a fact that she kept me on an open line for more than 5 minute and only to come back and wait for less than a minute and drops the line is unacceptable.It seems you are only interested in deducting the premiums from our accounts but the minute one claims its a problem.I</p> <p> </p> <p>I called again at 9;30 and was told Bianca is busy she will call me back but i refused and Rirandui helped me.I need my phone today it has been too long.It seems you are only interested in our premiums but have a problem when you supposed to deliver.</p> <p> </p> <p>I have dealt with Bianca before when i called on the 24th asking for the claim procedure but she told me her system is not working but an outbound consultant will call me but that never happed.I must say she does not have empathy.Bad service ever.</p>