BAD SERVICE AT VODACOM AND FINRITE!!!

I have a cellphone insurance with Finrite, and I’m not happy with their service.

I made a claim in December 2020, and I was told that its showing on their system that I am not insured with them, and that I have not been paying my premium, but they have been debiting from my account for months. I then went to Vodacom Midrand with my bank statement, and eventually I got a claim number, unfortunately at the time the device I was claiming for was not available. I then waited for about 3 months till the device was available and when I went back to Vodacom (Nelspruit, Riverside branch), today the 27th March, I was told again that I am not insured with them and that I haven’t been paying any premium, but they have been deducting, and even after I reported my phone ******. I spent my entire day at Vodacom, Nelspruit (Riverside mall) trying to get this sorted , but just as I was about to pay the excess fee, Vodacom Nelspruit said the insurance does not pick up my claim even after requesting for my bank statement which clearly indicates that deductions were being made all along by Finrite, I still left the store without my device.

I was made to feel like a ***** who was trying to solicit a free device.