BAD service at FINRITE (Telkom insurance)

I have a complain

I have never experience such a terrible service from any company. My cellphone is insured with Telkom who seem to have outsourced their insurance to Finrite. I had to submit my cellphone because it was faulty. Telkom accepted my phone and processed the claim but now i have been waiting for almost two months with no update on the status of my claim. i have been told that i am waiting for a waybill number but even this is taking more two weeks now. i am sending emails to Finrite but no one comes back to me.