bad service and rude service consultants and bad turnaround times

<p>i have insured my phone with C surance which was reffered to me by CellC after obtaining a contract with them, my phone was ******, i reported it and went through a tedious procedure, some of the things i had to go after the Cell C consultants , and the C surance team, ive paid the excess, and they only told me after i paid that my initial device is out of stock and gave me lousy options and when i made a decision they still told me its out of stock and they promised to call me back even today im still waiting.... when i call c surance i hold for more than 30 minutes with no attendance and when they finally attend to me they make me hold till they hang up so im disgusted by their treament, they cant abuse me , its my money and im paying for the service so why are there delays and rude service consultants, bad turnaround times, its been a month going back and forth with this im tired really......</p>