BAD SERVICE AND NO FEEDBACK

I am not impressed with the service i have been getting from this company, I have sent my claim forms last year November 2014 to Adrian Davis and Jabulile, and nothing has been done. I spoke to Ipeleng Pule. Masego Khunou and I resent my documents through to them and was promised that they will come back to me to inform me on what they will require from me for my claim to be processed. I never received any feedback and I sent emails regarding this and no one bothered to reply. I then spoke Hlengiwe, Portia Nobhala, Shimani and Lindiwe and had to repeat what I have been saying to all the consultants regarding my claim.. My phone has been sent to the CELL C repairs centre twice and returned to the CELL C store twice due to lack of professionalism from FInrite Administrators. Its 8 months now and I am paying for my contract phone and the insurance every month but I dont have the phone nor get the service that I am paying for. TELL ME WHAT I MUST DO,? I AM REALLY NOT IMPRESSED