bad service and lies

I have been getting emty promises regarding my claim. all the time i have to call and waste my airtime for the status. Ive sent so many emails witout feedback. i paid access and i was told it will take 48 hours then i will get feedback. i had to call again and ask for the status, the lady i spoke to said she will send a email and i will be contacted. No one contaced me. I called again and witout success of getting through i sent and email telling them i will have to escalate. then they called and promised me that they wll come back and give me a waybil number for the delivery. till today.