Bad service again

<p>I have launched a claim for my cellphone insurance and i submited everything they needed about 3 weeks ago and paid my access 14 days ago but still i haven't received it. This is the second incident as this happened previously and thought they would resolve this problem and continued being their customer. They keep on saying i sould give them my delivery address and contact details and i did that 5 times and i still havent received my handset. It is really annoying to be treated like when you dont even skip premiums. I think me and them have reached the end of the road. I will not tolerate such bad service. Once bitten twice shy and if that happens again then i'm to blame.</p>