Bad service

I have ensured my prepaid phone with the FINRITE INSURANCE in September 2020, everything was fine until March 2021 when the debit order did not go through, I phoned and asked why, I was told there was an error that occurred at their side due to new system INSTALLATION and was advised to pay manually of which I did and send them a POP. Their new system cancelled my insurance contract with FINRITE. I was told that they have send a request to the ADMIN to fix the error. I was told it will be fine in April, I phoned and asked again and was put on hold for 1hour 35 minutes. When I phone again, they told me that they have a backlog my problem would be fixed soon. It happened in May again, I phoned and was told to pay manual for April and May of which I did. When I phoned them today I was put on hold for 25 minutes to be told to send a 6 months bank statement.