bad service

I have been paying for cell phone insurance through the edgars account and in October the phone was damaged and the most convenient egdars store close to my work place was closed down (new town), when I eventually took it in the store, I was advised that the claims should be made with in 30days, claim was made on the 20th of November and every time I call in the unprofessional call center I am put on hold for unnecessary reasons hoping I will hang up, finrite call center is really unprofessional and the last call was , 09;37 2020/12/03.