Bad Service

Bad Service I'm receiving from insurance, I bought a cellphone with my Ackermans account and Hollard approached me for insurance. I accepted and they sent me messages stating I'm covered and all. Unfortunately I lost the phone and claimed with insurance, the agreement was the payment will come off my Ackerman's account. I never received any response I was calling almost everyday for insurance feedback and the responce would be the account is still with IT they investigating the payments that was not deducted from my account. I called today I was then told my insurance is canceled due to No Payments made.

I pay my account each month, it's almost 2 months now, and insurance is not getting back to me.