bad service

This company has no customer value,waiting for a claim,the only communication I received was sms regarding paying excess fee,i have been the one calling the callcentre that gives you different stories ,I was promised delivery within 7 days still waiting after paying for 2 years,and now im sitting with no phone for over a month,if I didn't call for follow up I would not even know I must place an order because they receive cash and no feedback,i am tired of calling in waisting my money on this call centre.So much for Telkom to sell you useless insurance and forget to tell you they will not help with the claim process.