Bad service!!!

I have been a loyal customer for the past year at Csurance. A month ago,my phone was send in for repairs. On the 1st of Feb the call centre informed me i have a access fee of R225.00 to pay. So on the 5th i paid the access fee and sent confirmation and i was told to wait 5 to 7 working days. Today I phoned and spoke to Dineo whom told me i have to wait another 7 to 14 working days which i feel is very unacceptable. I wasn't even given the choice of a spare phone because at the moment i need to put my sim in my colleague's phone every time i need to call Csuranse. I feel they get their premium monthly but now they making a nuisance for me and what do i get?<br> <br> <br>