bad service

They have collected my phone for repairs the past 7 days when they promised that it would take 48hrs to get fixed, today is the 8th day (excl. weekend) & they still haven't gotten back to me regarding when my phone is gonna be ready. they took my details & telephone numbers last friday... when i follow up they say their supplier who does the fixing haven't responded on how much the damage is after 7 days with my phone. my problem is if i'm not following up they just keep quiet as well. i had to suggest that they call the repairing company as they haven't responded to their email since last week friday regarding the costs and how far they are in repairing the cracked screen of my phone. i know for a fact that it doesnt take more than 48hrs to fix a cracked screen so im not happy at all & i am thinking of canceling this policy as its not worth it.