Bad service

Hi I have receiving bad service from telkom. A few days ago my Adsl and land line went down. I contacted telkom, the response was it is a fault on their side and they will log a fault with the test centre and a technician will contact me regarding the matter. I contacted them on 24th September again and all they could say it's the fault has been log. I send a email also to the following email address ***, but still no response I contacted them everyday this week and still no one is getting back to me. Today is 27th September and my Adsl and land line is still down. Telkom is quick when it comes to making sales but when you have a problem there is no one to help. It is frustrating to keep on contacting them and getting no results.