Bad service

What seemed like a seamless process has turned into a war path. Their call centres are basically put into place to create a labyrinth of poor skills, zero accountability and zero resolution processing. I am absolutely disappointed in the service that we have received. We did an online application for a prepaid Fibre line on the 1st of December and payment was also made on the same day. Till date we have no service. We have spent over R500 on Airtime, calling the Call centers. The only positive experience we had was at the Telkom Branch at Pavilion. The staff were exceptional in trying to assist. However we still DON'T HAVE SERVICE..... Telkom, really needs to rehabilitate their processes and their staff needs to upskill their people skills