RJ
Rafeeqa J

1 reviews | Active since May 2018

16 Aug 2019, 16:57

Bad service

A Add a Comment I phoned cellsure around March 2019 only to find out they are now Finrite they didnt even notify me of any changes also their bank details has changed also i have been with cellsure for many years and there wasnt any problems. Finrite told me my last payment received was May 2019 but i have been making eft monthly they just said May cant even give you a date i asked the agent to email me the details to send POP im still waiting according to them you need to email monthly pop so that they can allocate it to your acc! And according to them my policy has lasped .no notifications from them to tell you.What nonsense is that! Everytime you call in its a different story .i forwarded my Pop they said someone from policy department will contact me back im still waiting

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Replies (1)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply17 Aug 2019, 10:40
Official
  Dear Customer, Thank you for making us aware of your complaint.  One of our Customer Experience Agents  will make contact with you to assist with your query. Regards, Finrite Customer Experience Team