Bad Service

Worst Service ever! I am very disappointed in the service I got from you guys, called finrite on Monday the 12/08/2019 to report my phone. What make me more angry is that the staff member will put you on mute and laugh after they put you back on the line. I spoke to more that 3 people and experienced bad attitude. Requested to speak to the Manager and they called the supervisor (Rehart), he arranged for RAM to collect my phone as per our telephone conversation. Called again today 15/08/2019 and the minute I asked to cancel my Insurance, was told to hold the line, it took them 10:40 min for me to be put through to the supervisor. Was told that they will check if he is available or not as they have said on Monday. Didn't mind holding but it became annoying and hanged up. Was told that I have to serve 30 days notice in order for me to cancel my phone insurance. When they advertise we are not told all these stories, when you claim then they tell you stories. I've been told that they will go through with the deduction but my phone is not yet collected. Meaning after they have colllected my phone for repair, it will take them months to return it. Wouldn't advise anyone to take this insurance! GMP***4 My claim no. GMCML63545