Bad service

I claimed for my ****** phone in January via Cellsure and was told my access would be 30% of the value of the phone. Theu adviced that I have 60days to claim. I've been to almost all Vodacom shops in the east Rand but none of them have Huawei P Smart (old model). All of a sudden I'm told that it hasn't been ordered but they don't know when it will arrive, however access will be R1000. I find this ridiculous. I have tried on 3 occasions to phone Finrite and they listen to my story, make me hold for like 20 minutes then just cancel the call. I don't know what else to do cause it seems like Vodacom also doesn't know what's happening with their chosen insurance company. 60 days is almost over and o can't get assistance from anyone.