Bad Service

i am absolutely not satisfied with their service signed out for insurance of a phone with them in 2017/12/05 , i have not received any confirmation or contract agreement , i pay these people via debit order from my bank account without a miss , Basically i don't even know what i am covered for what are conditions i am covered under.I recently logged a claim with them for a lost phone roughly second week of January 2019 there has been no feedback until i got a call from a consultant by the name of Dineo on the 18/01/19 @ 12:12 telling me that my claim was logged incorrect she will re-log it correctly & give me feedback later that day or the following day, never heard from her until i contacted them myself on the 24/01/2019 spoke to Masabatha who told me that Dineo did not log any claim she will then log if for me,was placed on hold for almost 10 mins she then got back & told me she logged it just waiting for authorization i need to call back after 15 mins, called back after 30 mins spoke to a guy who was not really clear when talking on the phone even when i asked for his name it was not clear he gave me a name along the lines of Marcel, who then told me that Masabatha did not log anything & there are no documents for my claim , so i told thee Marcel to give her my details to call me back,Again she never called me then decided to go to Edgars Randburg a store consultant contacted them & co-incidentally he speaks to Masabatha who then responded that my claim was approved for an amount of r5000.00 i need to pay an excess fee of r500 which i did.

i don't get it why i'm approved for only r5000 while my phone is worth r7800.00 so i need clarity Why. She did not even explain how they made up that approved amount, Secondly why the excess fee is r500 because its the 1st time claim.

i need a copy of my contract to see & know what i signed up for because it seems like Finrite is running a Bogus business with their unprofessional consultants.This is by far the worst insurance I've ever worked with and I regret my decision for taking out insurance with them. They don't have any sense of urgency no updates from them whether sms ,email or a telephone call,As a business put yourself in other peoples shoes think of those that don't have access to technology that have to travel a long distance before they can get to an Edgars store to follow up.Communicate with your customers send confirmations in any form of communication to put us at ease we already stressed.

Regards Thandazile