Bad Service

I claimed for a phone on the 27 Dec 2019, did all the necessary documentation for the claim and called them two weeks later to asked if the process the claim I waited for 21 minutes for a consult eventually answered then told I was missing extra documents and then I sent while on the call. Then she promised to call back and never did. I called back once every week and no answer. Then 27 Feb 2020 received a sms to pay excess and payed then then callen no answer. Called a week later the consultant said she doesn't see the prove of payment which I resent at that moment. I kept calling once a week since then. On the 18 March they answered I was then told to confirm the model of the phone and delivery address I was told 3 working days which was the 23 March nothing. I called again on the 24 and the send the next day which was the 25 and nothing.

I waited for lockdown to drop to level 4. I called Tuesday 12 May (I was on hold for 18 minutes to check the tracking number) and I was told that the phone could not be dispatched because it was no longer been sold. Given an alternative which I toke. This is the worst service I ever experienced and they even worse the Holland Insurance company....