bad service

i have called their call center the service they provide is bad absolutely horrible i would not advise any one to take the service of fin-right it has been three months that i have took in my phone to telkom to fix which they took it in at a centurion telkom shop to fin-right to fix as they are my insurer on 27 of october 2017 my phone was taken in to be repaired till this day i have not received my phone back which 09-January 2018 now. when u call and try to explain to the operator to direct your call where you can complain she does not instead she sends your call again to the call center i have even taken this matter to the ombudsman. Please do not take out insurance from fin-rite as you wont get any service from them but they are happy to debit my account every month for a service that i do not get.