bad service

<p> In December 2016, I reversed a debit order of R114.00, thinking this debit order is a ***** debit order as I normally see this debit order on my transaction via my bank, I reversed this debit order because I did not give any authority for them to debit such an amount and I was not aware of the company that deducted such amount without my knowledge, to my surprise when I claim for my insurance as I lost my phone end of January 2017, I was told by Finrite staff that my insurance has lapsed due to none payment. I have a monthly installment of R45.00 with Finrite Insurance. I went and check my bank statement in December and the Finrite did not debit R45.00 and when I called them, I was told that the debit order of R114.00 was actually the debit order. They still cannot explain to me why R114.00. I remember in November 2016, I actually did a swim swap and I was charged that amount by cellc and faxed to finrite the proof of payment and I was told by Finrite they will refund me, instead of refunding me, they went and debited R114.00, hence I reversed this debit order and I was not aware that R45.00 did not debit as I do not get notification for any amount less than R100.00, so I assume that the R45.00 is been debited by Finrite. I called during January 2017 but was told they will speak to their finance and give me feedback, well I tried so hard to find out what actually went wrong.</p> <p>I called on the 01/02/2017 to do a follow up, the lady told me from Finrite, they will investigate with Finance and they will give me feedback within 48 hours, 72hours passed, nothing!! I called them again on 03/02/2017, I spoke to Jabulile Magwaza, and I could not remember the name of the first lady I spoke to, well Jabulile Magwaza told me, she will speak to finance and give me feedback, within 48 hours, sweet!! But nothing, I called again on the 06/02/2017 and Fortunately, I spoke to the lady again, but this time she took my numbers and told me, she will give me feedback and I should expect the call from her. I waited and I made my last call on the 09/02/2017, Same lady, she told me she will call me and give me feedback, I gave her my numbers again which are ********** 922, I knew she will not call me again. She never did ….today is the 08/03/2017, Is been a month and Finrite Insurance does not care about customer service, I do not care if I was told I made the mistake and I am not covered but what about customer service, what about the feedback I was told I will receive. This insurance company, processed my previous claims so slow that I have to call them every now and then. This Finrite company is not professioanl and we have to succumb to their bad service at all time. Does it take a more than a month to give a simple feedback? Clearly Finrite does not train their staff or if they do, I have to assume that their staff is ******** and they have I do not car attitude, this is not my query, the customer will have to call in again. This is the future of Finrite and nothing will change until you cellc change them.</p> <p>Cellc, please change this Finrite Contractors things, I waiting our time and money, they are actually taking your name to the mud, I decided to cancelled my cellc debit order on the 25/02/2017, I do not care about my credit profile and I am waiting until this mess is sorted, this is about customer service. Finrite does not send any sms to notify me that my debit order was reversed and I need to make alternative payment. I reserved that money because I have with them an arrangement of R45.00 not R114.00. and also If I did not claim in January 2017, I could have not find out that my insurance lapsed as they never even called me to notify me about the amount I reversed. I have every right to reverse any unknown debit from bank account like this R114.00. They never refunded me my R114.00, even after they promised me during November 2016. I cannot believe that an amount of R45.00 can actually make my contract to lapse when they decided to go to my bank and debited in correct amount and every gave me feedback as to how they will correct the matter.. please Cellc, speak to your people and I will pay the debit orders immediately or I should take legal action again Cellc….trust me, I will, this is not a joke.</p>