Bad service!!!

<p><span style="color: #555555; background-color: #ffffff;">an insurance with Finrite Insurance (truworths insurance)I had lost my phone during the December holidays I submitted a claim with all the necessary documents they gave me a feedback saying that the access fee will be R1500 I paid it, but the I had a problem of receiving my fine back, when I called for an update I left on speaking to different people promising me that they will deliver within the next 4 to 5 working days but that didn't happen and that carried on for 2 month's I then went to truworths store to lay a complaint OLNY then when they spoke to the manager they took me seriously, I then received the phone s6 in April #sigh.... I used it for a week the lence of the camera didn't work it couldn't take pictures I then emailed Mumsy the call consultanted stating my problem she only rep**** by asking my ID number that was the end of her, 2days later the back of the screen cracked ( I dropped it). I called in and asked them if I could drop off the phone myself because I know they gonna delay and i NEED my phone cause I'm currently job hunting I use my phone for emails/ viewing post ect they refused. I spoke to Sizwe Mazibuko he explained to me that this will be taken in as a 1st claim and they will come pick it up during the course of the week to fix it... After a month I had to call for an update they asked for an access fee of R150 for repairs I immediately deposited the money and faxed the proof of payment... A week later I called now they asking me to e-mail it to Kefilwe I then do so and call back to check if they received it they said yes giving me hope that my phone will be delivered the following Monday did they deliver?? NO!!! I called Tuesday asking for feedback they now tell me that the person I sent the email to doesnt work there anymore and she was supposed to link the proof of payment and she didn't (that wasn't my problem) I asked to spoke to the manager which was unavailable ( as always) the person I spoke to said he'll ask the supervisor to call me ASAP that also didn't happen...After me calling for 3days only then I spoke to her she gave me a bad attitude!!!!! She promised to have the phone by me the following week on Tuesday did that happen??NO!!!!! I had to go to truworths asking the manager again to help me (which she kindly did) Tebogo (manager) promised to have it by me next week Monday I refused demanding them to deliver it by the end of this week....They eventual delivered it but still NOT FIXED!!!!!! </span></p>