Bad Service

On the 9th of October 2019 i visited Edgards Zevenwacht Mall to hand in my phone which fell down the stairs while in possession of my daughter. She slipped on the stairs and also got hurt badly. This incident happened on Saterday the 6th of October 2019 and it was perfectly explain to the sales person at the desk whom booked in the phone, but due to incompetence she wrote down the date when the phone was damage as 06 September 2019.

After lots of visits to the store to here about the progress of repairs, I had to explain to a Finrite consultant exactly what happened, and was told that they will correct the error on the form. And so the long wait started. Finrite consultants kept and saying when ask about the progress that the phone is gone for repairs.

At the Edgards desk they called constantly and the incorrect damage date came up again which should have been rectified already. Promises were made and it was said that the phone will go in for repairs.

Now Today 25 November 2019 i was said that the phone will not be repaired due to Misrepresentation. What Misrepresentation and when? I still ask myself what did I misrepresent. Its not me who made the error on the form. I have 5 phones insured at Finrite and if this is the kind of service I can expect, who knows what else. There where even one day more than a week ago that one of the consultants just drop the call while I was speaking to her.

I will attatch 2 photos as evidence.

BF Rhoda