Bad petahatic service telkom

Hi there I have had an issue with my Fibre and I called telkom fault line 5days back I was given a ref no and no one had attended to the problem I called again on Tuesday and gave the ref the lady said that no allocation was on the ref and issued another ref again no one attended to the problem late Wednesday afternoon Ia technician came and had a look stating that they gona come Thursday morning by 10 am I will be sorted until now Friday still No one has came and still left unattended. Is this how a big company like telkom deals with customers every time I call in to complain they now cut me off or use excuse they work from home so they can't do anything it's about the 20th call made and still nothing it's redeculous we pay for a service that we cannot use especially being a business. I have all the names and ref no with me so feel free to contact me

Thks