Bad insurance company

My phone was ****** on the 4th Jan 2020 , I foned the telkom finrite insurance to submit a claim, I was told to submit the supporting documents which I did that on the 8th Jan and I was told to receive a feedback within 72 hours , ever since nobody contacted me worst part when you call them,they don't answer the fone and when they answer they give you attitude.,..I am really desperate n in need of a new fone but seems as m still gonna wait wait without being updated ,they are so unproffection and doesn't have customer care .if I knew I would have taken it