1 reviews | Active since Feb 2019
Bad insurance choice
Good Day Mr Malinga,
Please be advised that f the insured item is lost , ****** or irreparably damaged , the benefit will not be paid in cash, but we will replace the item and select one the following options.
1st option:Replace the insured item 2nd option:Replace the insured item with an item of similar features , value and quality (if the make and model is no longer available on the market or from suppliers). 3rd options: Let you choose an alternative item with the option to pay the shortfall if the value is more than the maximum insured value. We will use the option only if we cannot replace the insured item with a similar make and model
The Huawei P10 is the next available option for the Huawei P8 Lite that you claiming for.
Jean Billings| Customer Experience Agent Finrite Administrators (Pty) Ltd
Constantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709 P O Box 22524 | Helderkruin | 1733 t +***4 | f +27 86 *** | *** | www.finrite.co.za
From: Malinga, Mthokozisi <***> Sent: Tuesday, 24 November 2020 16:27 To: Finrite Complaints <***>; Mthokozisi Malinga <***> Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 *** - [External Email] I have been paying this insurance for five years without even claiming once, then now you telling me with Huawei P10.
How about you giving me the R 5000.00 cash or maybe my cover was R 2000.00 ?.
Regards
MTHOKOZISI. From: Finrite Complaints <***> Sent: Tuesday, November 24, 2020 2:29 PM To: Malinga, Mthokozisi <***>; Mthokozisi Malinga <***> Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 *** - [External Email] Good Day Mr Malinga,
Please be advised that excess was received.
Kindly find the below replacement options available , please select an option with the delivery address and two contact numbers please.
HUAWEI P10 DS HUAWEI P10 SS HUAWEI P10 PLUS DS
Jean Billings| Customer Experience Agent Finrite Administrators (Pty) Ltd
Constantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709 P O Box 22524 | Helderkruin | 1733 t +***4 | f +27 86 *** | *** | www.finrite.co.za
From: Malinga, Mthokozisi <***> Sent: Tuesday, 24 November 2020 13:26 To: Finrite Complaints <***>; Mthokozisi Malinga <***> Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 *** - [External Email] Good day Jean,
I called earlier on around to 09h00 this morning, they had confirm that my payment has already reflected.
So can you please double check on your side again. As I need to use the phone urgently.
Regards
MTHOKOZISI.
From: Finrite Complaints <***> Sent: Tuesday, November 24, 2020 8:05 AM To: Mthokozisi Malinga <***> Cc: Malinga, Mthokozisi <***> Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 *** - [External Email] -----------------------------------------------------------------------------------------------------------------------------------
CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office.
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Good Day Mr Malinga,
Thank you for your email.
Please be advised that we waiting for accounts to verify and confirm payment in order to further assist.
Jean Billings| Customer Experience Agent Finrite Administrators (Pty) Ltd
Constantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709 P O Box 22524 | Helderkruin | 1733 t +***4 | f +27 86 *** | *** | www.finrite.co.za
From: Mthokozisi Malinga <***> Sent: Monday, 23 November 2020 19:30 To: Finrite Complaints <***> Cc: *** <***> Subject: Re:Your Hollard Complaint - HOL-89534-11 20
Hi,
Please find attached proof of payment as per request.
Regards Mthokozisi
THIS IS PLAIN CRAZINESS I'VE BEEN PAYING THIS INSURANCE FOR 5 YEARS NOW SINCE 2016 TO DATE THEN NOW YOU TELLING ME TO CHOOSE A DEVICE THAT'S NOT EVEN MY COVER AMOUNT? I HAVE BEEN PAYING A COVER WORTHY R5000.00 AND NOW YOU WANT TO GIVE ME A DEVICE WORTHY R2000.00 AND I NEVER ASKED YOU TO CHOOSE WHICH DEVICE WANT, I KNOW WHICH PHONE I WANT AND IT WORTHY MY FULL COVER AMOUNT NOT THOSE USELESS DEVICES YOU TELLING WITH
I insured my device for the value of R5000.00 not for similarities, features, qualities and or next to available device to Huawei P8 whatsoever you telling me with or what your suppliers has and not, my cover had a value and it still has, so I want a phone worthy my cover policy that I've been paying for Which is R 5000.00
I insured my device for the value of R5000.00 not for similarities, features, qualities and or next to available device to Huawei P8 whatsoever you telling me with or what your suppliers has and not, my cover had a value and it still has, so I want a phone worthy my cover policy that I've been paying for Which is R 5000.00
So you calling this what she said "all the information I needed"?
So I must wait for that Keaten to call me next year, coz seemingly he's not going to do that any time soon and please see below communications.
Finrite Administrators (Pty) Ltd
Sent: Saturday, 28 November 2020 09:07Hide quoted text
To: Finrite Complaints <***>; Mthokozisi Malinga <***>
Subject: Re: Re:Re:Re:Your Hollard Complaint - HOL-89534-11 20 *** - [External Email]
So you calling this what she said "all the information I needed"?
So I must wait for that Keaten to call me next year, coz seemingly he's not going to do that any time soon and please see below communications.
Finrite Administrators (Pty) Ltd
Sent: Saturday, 28 November 2020 09:07Hide quoted text
To: Finrite Complaints <***>; Mthokozisi Malinga <***>
Subject: Re: Re:Re:Re:Your Hollard Complaint - HOL-89534-11 20 *** - [External Email]