BAD ****ING SERVICE

I called the call Centre on Apr 11 (10 days ago) for a insurance claim.JENNIFER told me to get a affidavid,case number&i.d copy,AND I ***ING WENT OUT OF MY WAY TO DO SO.Sent her a [Email Removed] date:Wed, Apr13,2016 @9:37AM subject: Affidavid and copy of ID for Claim. I left it for the hole day for her to proces or whatever the**** she is suppose to OR FOCKING process!!!Recieved no feedback! JACK ****!! i Then ****ING had to follow up myself on Apr 15 (6 days ago),. I then called on Wednesday 20/04/2016 to ask if she got the email.she said she did but their was no attachment.FOCKING HELL!! when THEIR IS A ****ING attachment 1! I said ok ill send it again!!! taking her ****ING LIES SERIOUSLY, ON Wed, Apr 20, 2016 at 2:03 PM i sent two emails WITH THE ATTACHMENTS OF THE DOCUMENTS SHE REQUESTED>! Called back she said she will process it ,i took her word.And she said she will email me back with the bank details SO ACCEES CAN BE PAID, IVE RECIEVED **** ALL YET!CALLED TODAY 21/04/2016-THEY SAID THEY WILL GET ME DETAILS,NO ****ING EMAIL,NOTHING AT ALL.**** MAN. WHEN DO I GET MY ****ING REPLACEMENT AFTER PAYING INSURANCE ALL THE TIME. ****