BAD CUSTOMER SERVICE

On the 16th of September 2020 I called the insurance company from edgars in Trade route mall to advice them about the 2devices that I insured with them that I want to be collected for repairs. I spoke to a consultant by the name Nombulelo who advised me that the couriers will come collect the devices from my home. It took them close to a month to collect those devices as they were only collected on the 16th of October. I was advised to pay an excess of R400 for the one device and R200 for the other device as the repairs wont be done before I pay that excess. The excess for both devices were paid on the 27th of October. It is close to another month after I have paid the excess for my devices but they have not been returned back to me, I have been sending numerous emails to Jean Billings who has decided to ignore them& not providing me with any feedback. and then proof of payments excess amount was emailed to her. And I later found out that the couriers separated my devices when they took them for repairs & only them knows why they did that. on the 12th of November i got a call from Nombulelo from Ram couriers asking me for my address as they want to deliver one device to my home, I told her that I'm not going to accept that one device I want both device delivered to my address as they were collected at the same time, then she had the nerve to tell me that I have not paid excess for the other phone, I told her to communicate with Jean Billings as she has both proof of payments for these devices. She didn't listen to me, all that they did is sent the courier to my address with the one device without my approval of which I rejected it, i sent the courier back with it. I am very tired about this **** service I'm getting from the company that I've been paying my premiums for so many years without any default of payments. I NEED MY PHONES BOTH REPAIRED BY NO LATER THAN TUESDAY TO BE DELIVERED TO MY HOME ADDRESSS, MY KIDS HAVE BEEN WITHOUT PHIONES FOR MOE THAN 2MONTHS AND I AM PAYING Y MONTHY PREMIUM ON TIME,I DO NOT OWE ANYHTING FOR MY DEVICES TO BE KEPT BY THEIR REPAIR CENTRE. THIS IS A ****PY SERVICR AND I AM NOT GOING TO ACCEPT IT.BOTH PHONES MUST BE DELIVERED AS THEY WERE COLLECTED SAMETIME FROM MY ADDRESS. I HAVE SENT AN EMAIL TO JEAN ON THE 14TH AND THE 19TH OF NOVEMBER OF WHICH SHE IGNIRED. WHERE IS CUSTOMER SERVICE HERE??????