Bad customer service

I have attempted to call Finrite Administrators using the office phone since my current airtime us depleted.

When you call Finrite Administrators you use your own airtime it is not a free call.

When you call Finrite Administrators you are on hold for more or less then 5 minutes then you get through reception who transfer or direct your call the the department you query .

Then you are again on hold for more than 20 to 30 minutes on a call and at time due take not you are using your own airtime and your query or problem haven't yet been resolved.

The moment you get a agent to assist you it's already to late.
Your airtime is either depleted or you are arguing with an agent regarding to resolve your complain.


It's almost over a month and my problem haven't been resolved and the day the request for me to pay their access fee to get myself phone fixed they were sending me sms .
And still to find out they can't fixed my cellphone because it broken beyond repair.
And now I am asking as pleading with to give me back my broken phone and new phone.

They say they don't know where to send the phone.
I I have informed them , that they can send it back to the Telkom store in South Gate where I have booked in the phone for repairs.
And they informed me they don't know the address and they cannot google for the address of the Telkom store.

They informed me it's my job to google for the store where I want the cellphone to be send back too.

I honestly feel like I made the biggest mistake of insuring my cellphone with Finrite Administrator .

For anyone who wants to get anything of them insured with Finrite Administrator.
I say this to you.
You are going to be dealing with a company who won't be able to assist you on any of your claims.Because you will be left to do their job to get your claims approved and resolved also.

Kind Regards
Leranzo Jones