Bad Customer Service

I am very disappointment with finrite service. I lost my phone on the 04/10/18 and submitted my claim documents on the 11/10/18 because i had to wait for ITC number. The blacklisting request was on the 05/10/18 at cellc store, i received the ITC number on the 10/10/18. They asked me to write motivation letter stating the reason for late claim which i did. I am sending E-mails to ********** no one is responding. This is not good at all, i am paying insurance every month.