Bad customer service

My phone got damaged in December 2017, submitted it and my claim documents with Markham in Denlyn Mall (Mamelodi) as instructed by Finrites. After the waiting period of 24 to 48 Hour they said i should received feedback on there was no call nor email or sms. after 3 days i called in to find if my claim was received and they don't know anything about my claim and was advised to go back the store and request them to send through my phone to the insurer so they can take for assessment to determine if it can be fixed. I went to the store and they told me the person who deals with cellphone insurance is not available i should come back some other time. I then called the ensurer to imform of such events and my frastration but they insisted that without me going to the store again having them send the phone my claim will not be processed. I have been calling Finrites for more than 12 times and has spend more than 20 minutes or more per call and there is never a resolution. Today i called in and they said my claim has been approved but i need to ask the store to send the phone to them. I then said to the call agent i can nolonger do such, why dont she call the shop herself and arrange for collection like the 3 other agents said they did but has never succeeded. My work phone bill is way above R350.00 on Finrites calls only which i have to still pay. The call center agents and the lady at reception speaks to me like they dont give a damn about my frastrations nor resolving my complian. I have never been this ****ed off. I would love to get my phone bill paid as that was the responsibility of the Finrite to contact me when they get my claim, but didn't. And get all my premiums paid back to my TGF account. Please..............................................................................................