bad customer service

I've handed my phone in at my nearest Foschini branch in order to get my phone fixed by finrite on the 31.08.2017. up to today 28/11/2017 the repair centre keeps on telling the consultant at Foschini to call back in 2 days. the consultant even let me speak to them myself, when i asked to speak to manager because the service is pathetic the call got dropped, i phoned again and spoke to yet another consultant who left me on hold for 15 minutes when i asked to speak to manager again. After 4 days the consultant at Foschini phoned the call center again, and again the answer was to phone back in couple of days. this is pathetic service to the absolute worst degree. taking three months to just to get cellphone fixed is ridiculous. i dont encourage anyone to do business with Finrite Insurance EVER