BAD BAD SERVICE

very very bad experience with this insurance, paid excess fee 2 months ago, phone was given in 4 months ago, called the call centre many times where they told me someone will call me, still waiting, wasted R200 of airtime and still nothing going on, was at the store jet in parow centre, on wednesday, called the call centre 3 times finally someone answered the call was told things has changed they will not call me will get sms with 24 hrs with voucher number, still waiting on that sms, i mean you pay every month for this insurance and this is how they take care of their customers, really really bad service